Product Specialist - Oracle Fusion ERP

The Role

The Product Specialist is responsible for the operational support, maintenance and continuous improvement of the Oracle Fusion cloud platform. The role will have a primary focus on ERP (and exposure to HCM and EPM).

This role ensures that the Oracle Fusion cloud platform operates reliably, securely and efficiently supporting critical finance, people and corporate processes across the organisation. The Product Specialist works closely with business users, vendors and technical teams to manage incidents, coordinate upgrades, test changes and deliver enhancements that improve system performance and user experience. 

The team

APRA’s Technology team delivers, maintains, and enhances essential information technology services that support the organisation's productivity, strategic objectives, and business unit priorities.

Technology partner with stakeholders to design, implement and maintain IT solutions that meet the needs of the organisation and ensuring these are secure and aligned with APRA’s technology architecture.

Key Responsibilities

• Provide day-to-day support and operational management of the Oracle Fusion cloud platform

• Manage incidents, service requests and defects, working with vendors and internal teams to resolve issues promptly

• Coordinate upgrades, patches and configuration changes, ensuring minimal disruption to business operations

• Partner with business stakeholders to understand requirements and identify opportunities to streamline and digitise processes

• Support integrations between Oracle Fusion, M365 and other enterprise applications

• Develop and maintain user documentation, training materials and guidance to support adoption

• Monitor system performance and identify risks and improvement opportunities

• Plan and support testing activities, including functional, regression and user acceptance testing

About You

• We’re looking for someone who is curious, customer-focused and motivated to improve how enterprise platforms support business outcomes.

• Proven experience in a Product Specialist, Application Support Analyst or similar role within a complex organisation. 

• Deep, hands‑on expertise in ERP Cloud. Expertise in HCM and EPM is highly desirable

• Understanding of enterprise SaaS platforms, release cycles, patching and vendor‑led upgrades. 

• Experience managing production incidents, service requests and enhancements using tools such as ServiceNow. 

• Experience planning and performing functional, regression and user acceptance testing. 

• Ability to analyse issues, coordinate resolutions and communicate clearly with technical teams, vendors and business users. 

• Strong customer service mindset with a focus on reliability, usability and continuous improvement. 

• Familiarity with Agile or iterative delivery approaches and collaboration tools. 

To work with us, you must be an Australian citizen with eligibility to gain a clearance through the Australian Government Security Vetting Agency.

About APRA

Australian Prudential Regulation Authority (APRA) was established in 1998 as an independent statutory authority that supervises almost 1,200 financial institutions that manage $8.6 trillion in assets for Australians across the banking, insurance and superannuation sectors.

At APRA, we’re committed to providing an inclusive workplace where everyone belongs, feels valued and respected. We aspire to attract and foster diversity of background, thought, and experience, recognising that a broad range of perspectives, approaches and ideas makes us stronger, and better enables us to meet our obligation to protect the financial wellbeing of the Australian community. If you need any adjustments during the recruitment process, please inform at application stage so we can do our best to accommodate your requirements.