Senior ServiceNow Developer
APRA’s mandate is to protect the Australian Community by establishing and enforcing prudential standards and practices designed to ensure that, under all reasonable circumstances, financial promises made by institutions we supervise are met within a stable, efficient and competitive financial system.
To help us deliver on our mandate and strategic priorities, our Enterprise System team is seeking an experienced Senior ServiceNow Developer to manage and maintain the ServiceNow platform ensuring its optimal performance and reliability. APRA leverages the ServiceNow platform, for a number of core and custom applications that support its business processes.
The team
The Enterprise Systems Team operates within the Technology and Data Division. This team has responsibility for managing several core Enterprise applications, including ServiceNow, as well as collaborating with the business to enable APRA’s strategic deliverables.
Key responsibilities
The role will be required to maintain, build and customise ServiceNow modules that meet business requirements as well as undertaking advanced administration activities to maintain the current platform. This includes:
- Actioning all BAU and developments requests
- Actioning monthly and adhoc patching, Family upgrades and sub-production environment refreshes
- Actioning encryption and mid-server maintenance and upgrades as required
- Developing business requirements in order to address and implement customer needs
- Collaborate with cross-functional teams and stakeholders to enhance, design and implement effective service management and wider business solutions
- Research and implement solutions for technical gaps in order to achieve customer outcomes.
- Complying with APRA’s Change Management Process.
- Applying ITIL change, release and validation principles to ensure seamless transitions and minimise disruptions.
About you
- Solid ServiceNow development experience, working in increasingly senior roles. ServiceNow administrator and developer certifications desirable
- In-depth knowledge and experience in ServiceNow administration, development, integration, workflows and custom applications. (ITSM & Apps Engine capabilities)
- Experience with AngularJS, Employee Portal and Workspaces
- Pro-active and self-directed to manage and maintain the ServiceNow platform
- Demonstrates a high degree of flexibility, independence, and initiative with a can-do attitude
- Demonstrated experience in analysing and implementing process improvement strategies and recommendations in an evolving digital business environment. Willingness to offer new ideas and a fresh perspective
- Excellent verbal and written communication skills, to gather business requirements when working collaboratively with stakeholders. The ability to present information, statuses, requirements, and issues clearly and concisely
- Strong documentation skills for technical design and instructions
- Proven experience in delivering results, solving problems and demonstrating accountability while progressing solutions to completion in a collaborative team environment.
To work with us, you need to be an Australian citizen with eligibility to gain a Baseline Security clearance.
About APRA
The Australian Prudential Regulation Authority (APRA) places you at the heart of Australia’s financial services industry. APRA serves the Australian community by helping ensure financial institutions deliver on the financial commitments they make, within a stable, efficient and competitive financial system.
At APRA we’re committed to providing an inclusive workplace where everyone belongs, feels valued and respected. We aspire to attract and foster diversity of background, thought, and experience, recognising that a broad range of perspectives, approaches and ideas makes us stronger, and better enables us to meet our obligation to protect the financial wellbeing of the Australian community. When applying, please inform us of any adjustments you may need during the interview process.
The Australian Prudential Regulation Authority (APRA) is the prudential regulator of the financial services industry. It oversees banks, credit unions, building societies, general insurance and reinsurance companies, life insurance, private health insurers, friendly societies, and most members of the superannuation industry. APRA currently supervises institutions holding $6 trillion in assets for Australian depositors, policyholders and superannuation fund members.
APRA invests in contemporary technologies to enable our employees to achieve work life balance, via flexible working practices. We are dedicated to cultivating a diverse and inclusive workplace that fosters collaboration and continuous improvement.
APRA provides ongoing studies support, structured training programs and excellent career progression opportunities all within a highly professional environment.
APRA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or disability status.
To apply, please visit our Careers Page at www.apra.gov.au. For further information or assistance, please email talent@apra.gov.au. Please do not apply to this email address.